Find the right kind of help
For questions about NEX G documentation, device setup, display requirements or a technical message, contact Nexura. For a question about symptoms, medication or your glucose targets, contact your healthcare professional. If someone is seriously unwell, use emergency services rather than a website form.
Prepare a useful technical enquiry
- Product: the NEX G model and the region where it is being used.
- What happened: describe the problem in a short sentence.
- When: note when the issue started and whether it is still present.
- Message: copy the exact wording of any on-screen message.
- Display: include phone model, operating-system version and app name if relevant.
- Instructions: note the product-guide section you were following.
Keep the original packaging and identifiers available in case support requests them through an appropriate channel. Do not post passwords, medical records or another person’s health information in a general enquiry.
Make the first message easy to follow
A clear subject such as “NEX G compatibility question” or “NEX G setup enquiry” helps explain why you are contacting us. Describe the issue in your own words and include the device details relevant to that issue. Avoid repeatedly restarting, removing or changing a device without guidance from its instructions or support team.
Contact Nexura
Email product supportYou can also use the contact form. This site does not publish a 24-hour support guarantee, a sensor replacement entitlement or an emergency clinical service.